Privacy Policy

We collect information you choose to give us, such as:

• Contact details — your name, phone number, email address, and service address or ZIP code.
• Service details — what’s going on with your heating, cooling, or plumbing system, how soon you need help, and whether you own or rent your home.
• Communications — records of calls, texts, emails, and form submissions with our team.

Like most websites, we also automatically collect limited technical data (such as browser type, pages visited, and general location) through cookies and similar tools, including analytics and advertising pixels. You can control cookies through your browser settings.

• To respond to your request, schedule appointments, and perform service.
• To contact you by phone, text message, or email about your request, appointment reminders, estimates, and follow-ups.
• To send occasional offers, maintenance reminders, or membership information you may opt out of at any time.
• To measure and improve our website, service, and advertising.
• To comply with legal obligations and protect against fraud or misuse.

When you submit your phone number through our website or an advertising lead form, you consent to receive calls and text messages about your request from Glacier Heating & Air and, where applicable, a licensed local service partner we match to your request — including via automated technology. Consent is not a condition of purchase. Message and data rates may apply, and message frequency varies. Reply STOP to any text to opt out, or HELP for help. We do not share your mobile number with third parties for their own unrelated marketing.

We share your information only as needed to get your request handled:

• Licensed, vetted local service partners — when you request service, your request may be fulfilled by or referred to a licensed local heating, cooling, or plumbing professional in our network, who may contact you directly about it.
• Service providers who help us operate — such as scheduling, dispatch, payment, review, and communication tools — under obligations to protect your data.
• Advertising and analytics platforms (such as Meta and Google) in limited, technical form to measure ad performance.
• Authorities when required by law, or as needed to protect our rights, customers, and team.

If you submit an instant lead form through Meta or Google, that platform collects your information under its own privacy policy and delivers it to us. We use it solely to respond to your request as described above.

• Opt out of marketing emails via the unsubscribe link, and of texts by replying STOP.
• Ask us to access, correct, or delete the personal information we hold about you.
• Limit cookies and tracking through your browser or device settings.

To exercise any of these choices, contact us at hello@callglacier.com or (866) 665-2210.

We use reasonable administrative, technical, and physical safeguards to protect your information, and we keep it only as long as needed for the purposes above or as required by law. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

We may update this policy from time to time. The “Last updated” date above reflects the most recent version, and material changes will be posted on this page.

Glacier Heating & Air· San Antonio, TX
Phone: (866) 665-2210
Email: hello@callglacier.com

Looking for something else? Visit our contact page.